Frequently Asked Questions

Do You Use Cane Sugar In Your Products?

We sweeten all our products with organic coconut sugar and organic maple syrup.

The vanilla extract we currently use does contain unrefined cane sugar, this is used during the extraction process of the vanilla bean, and the amount present per teaspoon of vanilla equates to less than 1g. This works out to be less than 0.25g in each cookie.

Where Can I Find The Nutritional Facts

We now have all available nutritional facts for our items viewable on each individual product page in the image section. 

Do You Have A Physical Store I Can Visit

We don't have a physical location open to the general public. We operate out of a production facility in SoCal and ship all orders Nationwide. We do however sell our products to select Grocers and Coffee Shops. Check out our store locator here to find a stockist near you.

How Long Does Shipping Take

Due to a substantial increase in orders, we're working around the clock to fulfill everyone's requests promptly.

Orders will be handled in the sequence they are received, leading to significant delays from our usual turnaround time.

Rest assured, you'll receive email updates as we process your order, including tracking information once labels are generated.

To ease the load on our stellar customer service representative, Barb, we kindly ask you to refrain from reaching out for updates.

How Do I Store My Cookies

Our cookies and all other baked goods are best kept in the fridge, covered well and will last 30 days.

For the best texture we suggest enjoying straight from the fridge, or if you like you can heat your item up in the toaster oven or microwave for a warmed up version. 

If you would like your cookies to last longer, they also freeze and defrost seamlessly. Simply store in an airtight container for up to 6 months and let thaw on the counter for 1-2 hours before enjoying. 

How Long Do My Cookies Last

Our cookies last up to 30 days refrigerated and up to 6 months frozen. 

What Happens If My Delivery Is Lost Stolen or Damaged

We automatically add Route Package Protection to all orders for the off chance that your package doesn't arrive to you safely. Due to the perishable nature of our products during the summer we especially insist on keeping this insurance applied to your order.

The process for receiving a replacement order or requesting a refund (minus tax + shipping) is extremely seamless and quick.

To start the claim process please follow the following link - you will need your order number from us to submit, which is found in your original email receipt. 

You can choose to remove Route Package Protection from your order however we highly discourage it as upon doing so we do not hold any liability for lost, stolen or damaged packages and will be unable to assist you further.

Are Your Products Safe For Those With Celiac

We are currently in the process of attaining our Gluten Free certifications.

Our kitchen is a dedicated gluten free space. We operate in the space exclusively so there is no risk of cross contamination in our facility.

What Allergens Are Processed In Your Facility

In our facility, we handle Almond, Coconut, and Peanuts.

Despite our rigorous cleaning and sanitizing practices between production runs, we cannot ensure complete avoidance of cross-contamination.

Therefore, we advise individuals with allergies to these foods to refrain from purchasing from us.

Do You Offer Free or Discounted Shipping

We currently offer $10 flat rate shipping throughout the Contiguous U.S when you spend $50 or more and free shipping when you spend $100 or more.

Please note we do not ship outside of the U.S or to the following: American Samoa, Guam, the Northern Mariana Islands, Puerto Rico, or the U.S. Virgin Islands.

Do You Ship To P.O Boxes

We do not ship to PO Boxes. To avoid delays dispatching your order please refrain from providing a PO Box as your shipping address.

What's Your Return Policy

Please read our return policy here